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Want to earn £50 for helping ACAS make their on-line forms dyslexia friendly and accessible?

ACAS – the Advisory, Conciliation and Arbitration Service, are looking for employees with dyslexia to help them test run the new forms they are creating for their website.  They will pay £50 to take part in one of their testing days in Nottingham.

 

Acas (the Advisory, Conciliation and Arbitration Service), where I work as a social researcher, is poised to run a series of ‘user testing’ sessions, mainly in Nottingham, with a range employees. Acas is an independent non-departmental Government body. We provide free and impartial information and advice to employers and employees on all aspects of workplace relations and provide services to resolve workplace problems including our so-called ‘Early Conciliation’ (EC) service.  Since 2014, all employees wishing to make a claim to an Employment Tribunal are obliged to first notify Acas of their intention to so, in order that an offer can be made to attempt to resolve their dispute via EC (they are free to refuse this offer and proceed to Tribunal but must make the initial notification).

 

Early Conciliation notification process

 

We are in the process of reforming our Early Conciliation notification process, as part of a wider drive to make Acas digital services as user-centred as possible. The EC notification process centres on the completion of a short but important online form (www.acas.org.uk/earlyconciliation) by the employee, on the Acas website (after they submit the form, telephone contact with Acas commences with a view to us conciliating where this is what the parties want).

 

We are keen to ensure that we redesign the process in a way that really accounts for a full range of different user needs, not least the additional accessibility needs of people with dyslexia and related conditions.  So I want to ensure that dyslexic employees are included among the people we speak to / test our designs with.

 

No previous experience required

 

There’s no need for people to have prior experience of EC- in fact, it would be better if they hadn’t already been through the process, so that we can see what they think coming to it fresh. Currently, testing is scheduled to take place (between the hours 9am-5pm) in Nottingham on the following 3 dates:

 

  • 31 January
  • 28 February
  • 7 March

 

The sessions are all happening at:

 

Talk Back Viewing Studios

Ground Floor

Humber House

132a Queens Road East

Beeston

Nottinghamshire

NG9 2FD

Participation

 

The basic format is that we will present people with some of the prototypes we’re developing, showing what an enhanced digital service could look like- it would take an hour or so. There is no need for any special preparation prior to the sessions, we are mainly interested in their personal opinions to help us improve the service. Participation in this research is entirely voluntary and everyone will receive £50 as a thank you for participating.

 

Anyone interested in taking part should email me directly at this address and I will arrange the logistics – also if people would like to know more they are welcome to call me for a chat.

 

Best wishes

Andrew

Andrew Sutherland

asutherland@acas.org.uk

Senior Research Officer

22nd floor Euston Tower, 286 Euston Road, London NW1 3DP

t 0330 109 3934

m 07798 504036

www.acas.org.uk/researchpapers

Please note: I do not work Thursdays