Helpline Advisor Vacancy

Salary:  £21,595 p.a. (pro-rata for hours worked)


Hours: 15 hours / 2 days a week (currently Monday & Tuesday) / 9:30am til 5:00pm


Location: Nottingham


The Role


We are keen to recruit an experienced and enthusiastic person who can provide high quality advice on all aspects of dyslexia and other associated SpLDs.


The Helpline service sits at the heart of our organisation and has been providing information, advice and guidance since 1971.


The Helpline team supports dyslexic people of all ages, in all situations (studying, workplace etc), as well as those who think they may have dyslexia.  They also provide advice to parents/carers, educators, employers and the wider community.


We expect the successful applicant to become another valued member of The Dyslexia Association team.


The person


We believe this position requires a person who not only knows about dyslexia but who can also listen in order to understand what is needed before offering the most appropriate response.


We are looking for a non-judgemental individual who offers a balance of compassion and objectivity.


The right candidate will be self-assured with a polite and confident attitude and comfortable with representing The Dyslexia Association in a good light at all times and during all interactions with clients.


Experience in communicating positively and assertively with people at all levels is essential.


Job Description

Person Specification


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