Meet the Operations Team

Kay Carter – Chief Executive Officer

Kay became the CEO in September 2022. Kay’s background includes the independent special school sector, youth justice, youth offending, careers education and museum outreach. Kay’s passion is educational leadership, management and putting social justice into action.

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Isla Buchanan – Head of Education and Assessments

Isla has been working for TDA for 6 years and previously worked as an in-school dyslexia specialist and for around 8 years as a primary class teacher. Isla has extensive knowledge of assessing dyslexia, dyscalculia, ADHD and DCD.

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Katy Taylor – Operations Manager

Katy has been working at The Dyslexia Association for four years and ensures the smooth running of all of our services. She has a passion for customer service and including everyone.

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Lou Mayor – Head of Workplace Services

Lou has over 12 years of experience working with unique individuals who present as neurodivergent, in the capacity of specialist teaching and assessing.

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Heather Nurse – Operations Team: Workplace

Heather works in the central team with employees and employers to provide workplace support. She is calm and kind and able to help everyone.

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Laurel Hill – Operations Team: Education & Assessments

Laurel works in the central operations team booking screenings and assessments. She is very level headed and able to get to the details of any situation.

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Operations Team: Charity Helpline

We have a fantastic charity helpline service working their magic on booking diagnostic assessments for adults and children, and providing information, advice and guidance to those seeking support through our helpline services.

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