The Dyslexia Association Helpline is a national helpline service providing information and advice about dyslexia and related subjects. There is no charge other than the cost of a standard rate telephone call.
We offer free, confidential and impartial information, and we may signpost to other services, including mental health support services. We receive calls and emails from a range of professionals, parents, employers, and educational settings.
The Helpline is sometimes very busy and we may be unable to help you immediately. We are currently experiencing an exceptionally high demand for our support. Please be assured that we will answer your message as soon as we can, however it may take up to a week before we are able to respond.
You can call us on 0115 9246888, we are open on Tuesday – Friday 09:00am – 12.30pm
We can also be contacted via our email firstname.lastname@example.org
It can take up to 5 working days to reply to your emails or voice messages for more complex enquiries, or during high demand.
Sometimes we close our helpline for staff holidays. Please look out for messages on our home page, or answerphone messages when dialling the helpline number.
What people say about us
The Helpline staff are brilliant, knowledgeable and go the extra mile to be of assistance. ~BC
Offered clear, relevant information and support in a kind and patient manner. ~ LT
The information given and sent was very informative and is enabling me to make an informed decision as to the way forward that best suits my member of staff. ~ MB
Please do not visit us in person without an appointment.
The Dyslexia Association treats information given to its staff in confidence. We will not disclose anything you tell us, unless you give us permission to share information with a named person or organisation.
However, it is likely that your information will be shared with colleagues at The Dyslexia Association in order to give you the best possible service and advice, unless you expressly request otherwise.
If we believe a child, or vulnerable adult is at risk of significant harm we will report concerns to our designated safeguarding lead. Please see our safeguarding policy for further details.
Click on the links below for further information
- General information and guidance on dyslexia and co-occurring differences
- Assessment services at The Dyslexia Association
- Capability or legal issues relating to the workplace contact ACAS helpline on 0300 123 1100
- See our additional resources for children including checklists and further information