Helpline

Our free, confidential Helpline service provides information and advice about dyslexia and related subjects. There is no charge other than the cost of a standard rate telephone call.

 

We advise people who have dyslexia and others who work with them or support them.

 

We will tell you about our paid-for services, if these are appropriate for your needs, but we are also very happy to support people who do not use those services.

 

The Helpline is sometimes very busy and we may be unable to help you immediately. We are currently experiencing an exceptionally high demand for our support. Please be assured that we will answer your message as soon as we can, however it may take up to a week before we are able to respond.

 

Our Helpline is open:

Help and support

Mondays 1:00pm until 5:00pm

Tuesdays 9:00am until 1:00pm

Wednesdays 2:00pm until 6:00pm

Thursdays 9:00am until 1:00pm

Fridays 9:00am until 1:00pm

Saturdays & Sundays closed

 

We can be contacted via:

 

Please do not visit us in person without an appointment.

 

The Dyslexia Association treats information given to its staff in confidence. We will not normally disclose anything you tell us, unless you give us permission to share information with a named person or organisation.

 

However, it is likely that your information will be shared with colleagues at The Dyslexia Association in order to give you the best possible service and advice, unless you expressly request otherwise.

 

If you tell us about circumstances in which a person is in danger of serious harm, we may have a statutory obligation to inform the appropriate authorities.