Meet the Operations Team

Kay Carter – Chief Executive Officer

Kay became the CEO in September 2022. Kay’s background includes the independent special school sector, youth justice, youth offending, careers education and museum outreach. Kay’s passion is educational leadership, management and putting social justice into action.

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Isla Buchanan – Head of Education and Assessments

With extensive experience in identifying and supporting learning differences, Isla has developed particular expertise in the assessment of dyslexia and dyscalculia. In addition to her assessment work, Isla also delivers on-site tutoring in schools, providing targeted support to help learners thrive in their educational settings.

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Ellie Caunt – Operations Team: Education & Assessments

Ellie joined the admin team in 2025.   She has over 20 years’ experience as a PA in the medical and medico-legal field.  She loves her dog and a good spreadsheet (and yes this is a picture of her dog).

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Lou Mayor – Head of Workplace Services

Lou has been an integral part of the team since 2023, bringing with her over 14 years of experience across further and higher education, workplace services, and private practice. She delivers expert support through specialist tuition, diagnostic assessments, and needs assessments.

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Heather Nurse – Operations Team: Workplace

Heather works in the central team with employees and employers to provide workplace support. She is calm and kind and able to help everyone.

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Laurel Hill – Operations Team: Education & Assessments

Laurel works in the central operations team booking screenings and assessments. She is very level headed and able to get to the details of any situation.

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Operations Team: Charity Helpline

We have a charity helpline service working to support you by providing information, advice and guidance.

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