Meet the Operations Team

Kay Carter – Chief Executive Officer

Kay became the CEO in September 2022. Kay’s background includes the independent special school sector, youth justice, youth offending, careers education and museum outreach. Kay’s passion is educational leadership, management and putting social justice into action.

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Isla Buchanan – Head of Education and Assessments

Isla has been an integral part of the team since 2017, bringing with her a strong background in education and specialist support.

With extensive experience in identifying and supporting learning differences, Isla has developed particular expertise in the assessment of dyslexia and dyscalculia. In addition to her assessment work, Isla also delivers on-site tutoring in schools, providing targeted support to help learners thrive in their educational settings.

Her in-depth knowledge and practical insight enable her to deliver clear comprehensive diagnostic assessments.

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Katy Taylor – Operations Manager

Katy has been an integral part of the team since 2021, bringing over 17 years of diverse experience in administration. Her passion lies in ensuring the smooth running of day-to-day operations, with a strong focus on data management, HR functions, finance, and tuition coordination.

Katy plays a key role in supporting both the internal team and the overall efficiency of the organisation.

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Lou Mayor – Head of Workplace Services

Lou has been an integral part of the team since 2023, bringing with her over 14 years of experience across further and higher education, workplace services, and private practice. She delivers expert support through specialist tuition, diagnostic assessments, and needs assessments.

A fully qualified SpLD (Specific Learning Difficulties) teacher and assessor, Lou holds a current Assessment Practising Certificate (APC). Her expertise includes working with individuals with Dyslexia, ADHD, and DCD/Dyspraxia, offering tailored, person-centred support to help them reach their full potential.

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Heather Nurse – Operations Team: Workplace

Heather works in the central team with employees and employers to provide workplace support. She is calm and kind and able to help everyone.

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Laurel Hill – Operations Team: Education & Assessments

Laurel works in the central operations team booking screenings and assessments. She is very level headed and able to get to the details of any situation.

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Operations Team: Charity Helpline

We have a charity helpline service working to support you by providing information, advice and guidance.

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